Call Center Rep- Days
About the role
Barnes-Jewish Hospital needs you! Join the Telecommunications department as a Call Center Rep on our flagship academic campus. Learning and growing are a part of the normal workday at Barnes-Jewish Hospital. Come join our team!
Responsibilities
- Answers and directs all inquiries from patients, visitors, physicians and staff to appropriate locations using an online database and printed directories.
- Answers incoming calls according to department guidelines.
- Provides paging service.
- Provides clerical duties, organizes and maintains records.
- Serves as the connection between the patient, family and staff for general information as well as emergent information/situations.
- Ensures customers receive exceptional service through consistent performance, answering, directing and paging according to the customers request.
Requirements
- Must work every other weekend (Sat & Sun).
- Mandatory Overtime Required.
- Works 3 major holidays per year.
- Must be able to train on days, evenings and overnights.
Qualifications
- Education: High School Diploma or GED.
- Experience: No Experience Preferred.
- Preferred Requirements: 2-5 years.
Skills
- Professional, Courteous, fast and friendly customer service.
Benefits
BJC Total Rewards At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being. Comprehensive medical, dental, vision, life insurance, and legal services available first day of the month after hire date. Disability insurance* paid for by BJC. Annual 4% BJC Automatic Retirement Contribution. 401(k) plan with BJC match. Tuition Assistance available on first day. BJC Institute for Learning and Development. Health Care and Dependent Care Flexible Spending Accounts. Paid Time Off benefit combines vacation, sick days, holidays and personal time. Adoption assistance.
Pay
Not specified
Schedule
40 Hours Per Week
7:30a-4p
One Weekday Off