Call Center Patient Advocate (Patient Intake & Admissions)

About the role

Our Patient Advocate serves as the first point of contact for prospective and existing Pelvic Rehabilitation Medicine (PRM) patients. This role blends high-touch patient advocacy with a consultative admissions approach, guiding patients through education, qualification, and scheduling with the goal of converting qualified inquiries into completed consultations and admissions. The ideal candidate is empathetic, confident, patient-focused, and motivated by helping patients take the next step in their care journey. Must reside in one of the following states: Florida, Georgia, Illinois, Maryland, Michigan, New Jersey, Ohio, Tennessee, Texas, Virginia.

Responsibilities

• Patient Advocacy & Experience: Educate patients on chronic pelvic pain conditions and PRM’s treatment approach; actively listen to patient concerns and provide clear, supportive guidance; ensure every patient interaction reflects PRM’s standards of excellence and care.
• Admissions & Conversion: Handle inbound and outbound calls, texts, and emails from new and existing patient leads; qualify patients based on clinical appropriateness and readiness for consultation; address hesitations and objections using a patient-centered, educational approach.
• Documentation & Systems: Accurately document and navigate all patient interactions in CRM/EHR systems; track lead status, outcomes, and follow-up activity; always maintain compliance with HIPAA and PRM policies.

Requirements

Required Qualifications

• 2+ years of experience in healthcare contact center, patient intake, admissions, or patient-facing customer service.
• Strong verbal communication and active listening skills.
• Ability to guide conversations toward next steps while maintaining a patient-first mindset.
• Proficiency with CRM, EHR, and softphone systems.
• High attention to detail and strong organizational skills.
• Self-motivated, ability to work remotely.

Preferred Qualifications

• Experience in specialty healthcare, medical intake, or patient coordination.
• Background in women’s health, pain management, or specialty clinics.
• Familiarity with medical terminology.
• Experience in goal-oriented or performance-driven environments.

Skills

• Empathy and professionalism
• Patient-centered communication
• Confidence guiding decision-making
• Persistence and follow-through
• Accountability and teamwork

Pay

$18 - $22 per hour