Call Center Outreach Specialist

Why You’ll Love Working at Vacatia

Build the Future: Be the first voice a potential guest hears, turning a selected entry form into a tangible vacation opportunity.

Impact That Matters: Directly drive the growth of our travel portfolio by successfully qualifying leads and overcoming initial objections.

Innovation at Scale: Demonstrate technical agility by utilizing proprietary software to organize large-scale outreach data and execute a consistent, high-frequency call-back schedule.

Autonomy and Ownership: Take full ownership of your lead pipeline, from initial contact and messaging to firm nightly call-back scheduling.

Culture of Growth: Work closely with leadership and Travel Coordinators in a collaborative environment focused on professional interaction and excellence.

Outreach & Lead Management

• Contact potential guests to inform them of gifts and complimentary vacations tied to their selected entry forms.

Communication & Sales Support

• Engage potential customers by effectively overcoming objections, facilitating three-way calls to reach necessary parties, and transferring qualified leads to coordinators to finalize arrangements.

Operational Excellence

• Work with the telemarketing team and Assistant Manager to meet outreach goals,
• accurately track results in internal systems,
• and support evolving departmental needs through assigned duties.

What You Bring

• Flexibility to work a schedule that includes evenings, and weekends or holidays if needed.
• Previous call center experience in a similar high-volume environment is preferred.
• Proven track record of establishing rapport and presenting information effectively to diverse customers.
• Ability to adapt quickly to technical platforms or new learning systems.
• Ability to effectively communicate and interact with others through telephone and personal contact.