Call Center Manager

About the role

Join a Growing Leader in Bath Remodeling & Accessibility Solutions at Mobility Remodelers. We're redefining what bath remodeling means—bringing stylish, affordable, and low-maintenance solutions to homeowners, businesses, and individuals with accessibility needs.

Responsibilities

• Oversee daily call center operations, ensuring smooth scheduling and high-quality customer interactions
• Recruit, hire, train, and coach a team of Call Center Representatives
• Manage inbound and outbound calls with a focus on service and sales
• Cook up with our sales team to optimize appointment setting and territory coverage
• Monitor performance metrics and drive results to meet weekly and monthly targets
• Handle escalated customer issues with professionalism and poise

Requirements

• Proven leadership experience in a call center or customer service environment
• Strong communication, problem-solving, and organizational skills
• Ability to thrive in a fast-paced setting and lead by example
• Proficiency with CRM and scheduling tools
• Availability to work evenings and weekends as needed

Qualifications

• Experience in a similar role
• Excellent interpersonal and communication skills
• Ability to manage multiple tasks and prioritize effectively
• Strong organizational and time management skills

Skills

• Customer service orientation
• Effective communication and problem-solving skills
• CRM and scheduling tool proficiency

Benefits

• Competitive salary
• Performance-based bonuses
• Opportunity to make a meaningful impact in a growing company with a mission-driven culture

Pay

• Competitive salary

Schedule

• Available to work evenings and weekends as needed