Call Center/Front Desk Agent

Job Responsibilities

• Answer phone calls articulately and make online reservations in real time.
• Search and present date, time and pricing options for hotel overnight stays, dining reservations and tee times.
• Respond to current and future guest special requests and concerns as well as questions regarding the resort, driving directions, and surrounding area activities.
• Follow up to ensure requests or concerns have been handled to guests' satisfaction.
• Professionally represent Destination GN’s golf, vacation, meeting, and wedding venues articulately and with enthusiasm.
• Aid in booking Stay and Plays.
• Work with the Call Center team to establish and meet sales goals and customer expectations.
• Process guest check-ins, check-outs, room assignments, and room change/late check-out requests.
• Run and check daily reports.
• Ensure the Call Center, Front Desk, Main Lobby, and other public spaces are kept neat and clean.
• Perform hotel room walks to check guest rooms for any maintenance needs and ensure that rooms are presented in a manner that meets/exceeds company standards.
• Work with the Golf, Food & Beverage, and Banquets departments to ensure all guests are given an excellent experience.
• Maintain a positive, can-do attitude and a willingness to help in different departments when necessary.
• Adhere to Destination GN customer service standards and guidelines; recommend improved procedures.

Working Conditions and Physical Demands

• Use of computer keyboard and telephone.
• Interact verbally in person, on the phone, and online.
• Extended periods of time standing at the front desk or sitting at a desk.
• Access to meeting rooms & golf courses.
• Occasional light lifting and event set-up.
• Software to include but not be limited to Microsoft Office/Suite, Visual One, Open Table, and EZ Links.

Benefits

• Competitive salary and performance-based incentives.
• Pay as you earn/daily pay available.
• Opportunity to work in a stunning resort setting with access to recreational facilities.
• Encouraging and supportive work environment that values creativity and teamwork.
• Potential for professional growth within a dynamic hospitality organization.
• All seasonal and year-round staff receive benefits including complimentary golf, discounts at our dining facilities and Pro Shop, reduced greens fees for your foursome, special hotel rates for friends & family, monthly associate golf tournaments, fitness center discounts, and more.
• All staff benefit from the option for pay-as-you-earn with Dayforce Wallet.

About Destination Geneva National

Based in Lake Geneva, Wisconsin’s premier resort town, Paloma Resorts’ Destination Geneva National has made legendary golf a tradition for more than 30 years in Southeast Wisconsin. Here Arnold Palmer, Gary Player, and Lee Trevino each carved out a signature course as timeless as the game itself. From 54 holes of the finest risk-reward golf, award-winning dining, and upscale on-course lodging and the 146-room Ridge Hotel, Destination GN continues to grow and evolve to meet the needs of today's golfer, traveler and foodie. For more information, visit destinationgn.com.

Benefits

• Comprehensive benefits package for full-time/year-round staff, including health, dental, vision, short-term disability, and life insurance; pet insurance; and a 401k retirement plan.
• Paid time-off for full- and part-time associates.
• Option for pay-as-you-earn with Dayforce Wallet.
• Opportunity to work in a stunning resort setting with access to recreational facilities.
• Encouraging and supportive work environment that values creativity and teamwork.
• Potential for professional growth within a dynamic hospitality organization.
• All seasonal and year-round staff receive benefits including complimentary golf, discounts at our dining facilities and Pro Shop, reduced greens fees for your foursome, special hotel rates for friends & family, monthly associate golf tournaments, fitness center discounts, and more.

Equal Opportunity Employer

Paloma Resorts is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, or any other legally protected status.