Call Center Customer Service Representative - Solar

Key responsibilities

• Assist customers by answering their questions and concerns via inbound calls in a high-energy, metric-driven environment.
• Provide superior customer service via phone, email, or video channels regarding customers solar system contracts.
• Troubleshoot and resolve customer issues with a focus on first-call resolution and customer satisfaction.
• Thoroughly update account statuses and databases regularly through proper documentation.
• Properly validate all customer information up to and including addresses, contact information, and follow proper authentication steps.
• Establish close working relationships with team members and cross-department teams including but not limited to collections and billing.
• Adhere to company policies, procedures and legal requirements during all interactions.
• Access contracts and show basic understanding of language.
• Successfully navigate multiple servicing platforms to investigate and resolve discrepancies.

Benefits

Spruce Power offers competitive benefits and a collaborative, purpose-driven, high-energy culture.

Equal Opportunity Employer

We value a diverse work environment. Spruce Power is an equal opportunity employer and hires without consideration to race, religion, national origin, age, gender, sexual orientation, marital status, veteran status or disability.