Call Center Customer Service Representative

About the role

Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country’s largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America. Position Purpose: Performs assigned tasks within established procedures in various phases of the Customer Service Operations.

Responsibilities

• Utilize multi-screen monitors in the daily processing of customer inquiries.
• Respond to customer inquiries.
• Receive inbound calls, make outbound calls, and handle other methods (such as company websites, chats, email communication) of communication to customers pertaining to customer billing and other issues.
• Prepare necessary source documents/update systems to effect change to customer accounts, amending or adjusting consumption and revenue.
• Record and process meter readings supplied by customers.
• Maintain professional interactions with internal and external customers and/or departments.
• Operate company systems, devices and software applications.
• Perform other similar or less skilled work, as assigned.
• Assist employees of a higher classification, as assigned.

Requirements

• Must pass entry level test.
• Must be able to lift up to 30 pounds.

Qualifications

High School Diploma/GED is required.

Skills

• Ability to multitask.
• Call center environment experience required.
• Good verbal and written communication skills.
• Oral and written communication skills, as well as auditory acuity.
• Ability to sit for extended periods of time.
• Strong problem-solving skills.
• Ability to independently follow through on tasks and projects.

Benefits

Our employees are covered by comprehensive benefits packages including paid time off policies; health, dental, vision, and life insurance; retirement plans, savings accounts; tuition reimbursement; paid volunteering and more.

Pay

$27.00 per hour