Call Center - Customer Service Representative

About the role

Are you looking for a dynamic career opportunity with stability, growth, and a supportive team? At Haley Mechanical, we combine the best of both worlds—a close-knit, small-business feel with the resources and stability of a larger company. If you thrive on helping customers, problem-solving, and delivering top-tier service, this is your chance to make an impact while growing your career.

What You'll Do

• Play a vital role in providing outstanding service to our Maintenance Agreement Members and potential new customers.
• Your ability to listen, engage, and provide tailored solutions will reinforce the value of Haley’s exceptional service.

What You Bring To The Team

• 2+ years of customer service experience (call center experience preferred)
• Experience in ServiceTitan or the home services industry (a plus, but not required)
• Strong computer skills, including MS Word, email, and CMS applications
• Active listening skills to understand customer needs and provide solutions
• Exceptional communication & relationship-building abilities
• Strong time management & organizational skills to handle multiple tasks
• Detail-oriented, adaptable, and dependable work ethic
• Problem-solving mindset with the ability to think on your feet
• Reliable attendance and ability to work independently and collaboratively

Why You'll Love Working At Haley Mechanical

• We provide ongoing training, professional development, and competitive benefits to ensure you thrive.
• We invest in your success by celebrating individuality and supporting your personal and professional growth.
• We offer a comprehensive benefits package, including medical, prescription, dental, and vision coverage.
• We provide disability and term life insurance, a 401(k) match, and paid time off (PTO) & paid holidays.
• We offer continuous training, development, and career growth opportunities.

Benefits

• Comprehensive Benefits Package, Including Medical, Prescription, Dental, and Vision Coverage
• Disability & Term Life Insurance
• 401(k) Match to help secure your financial future
• Paid Time Off (PTO) & Paid Holidays

Pay

Posted Min Pay Rate USD $21.00/Hr. Posted Max Pay Rate USD $24.00/Hr.