Call Center Customer Experience Specialist I

About the role

RCB Bank is seeking a customer service representative to assist customers and branches with inquiries and concerns regarding banking products and financial services. The ideal candidate will have strong telephone, reading comprehension, and communication skills, both verbal and written. They should also possess strong customer service skills, analytical and problem-solving abilities, and the ability to multitask.

Responsibilities

• Provide customer service via the telephone for routine inquiries and concerns from customers and branches regarding banking products and financial services.
• Afford technical assistance with all Bank-related business products such as Online Banking, IVR, ITM, etc.
• Retrieve and provide information regarding the customer account and transactions in question while adhering to Bank, regulatory, and legal compliance requirements.
• Effectively assist customers and branches with concerns and/or difficult problems while working toward resolution and referring to supervisor/manager as needed.

Requirements

• Minimum of one year of customer service experience
• High school diploma or GED

Qualifications

• Strong telephone, reading comprehension, and communication skills, both verbal and written
• Strong customer service skills to assist customers with ease and communicate with professionalism and care
• Strong analytical and problem-solving skills with the ability to make decisions independently
• Ability to multitask while managing phone calls, chat sessions, emails, etc.
• Solid typing skills
• Care about your community and have a desire to be involved

Skills

• A drive to find positive solutions to customer and department situations
• A strong client focus with excellent problem-solving and decision-making skills
• Knowledge of various banking and cash management products and systems

Benefits

• Medical Plan
• Prescription Drug Plan
• Teladoc™
• Dental Plan
• Vision Plan
• Flexible Spending Accounts (Healthcare & Dependent Care)
• Life and AD&D Insurance
• Disability Plans
• Life Assistance Plan (EAP)
• Multiple Supplemental Plans
• Sick Leave
• Paid Federal Holidays
• Vacation and PTO
• 401(k)
• ESOP

Pay

Compensation is commensurate with experience.

Schedule

The position is full-time, Monday through Friday, 8am-5pm and 9am-6pm.