Call Center - Contact Center Associate I

Job Responsibilities

• Schedule Monday - Friday 9am - 5:30pm with occasional Saturdays.
• Recruiting for Whole Blood Donations
• Calls appropriate donors based on inventory needs
• Understands minimum requirements for donor recruitment and donor deferral guidelines
• Uses assertive communication to secure appointments
• Participates in programs to increase donor base
• Cold calling to bring in new donors, lapsed donors, and frequency campaigns
• Maintains accuracy in meeting individual and team goals to complete a minimum number of appointments and dials per hour
• Recruiting for Automated Procedures
• Determines what is appropriate donation process with each call
• Maintains accuracy in meeting individual and team goals to complete a minimum number of appointments and dials per hour
• Data Entry
• Reminder Calls
• Scheduling/Canceling and rescheduling donor appointments
• Maintains accurate donor files and fills out appropriate forms

Requirements

• Hybrid Mostly remote work, however the initial 1-2 weeks of training is in office at our Lincoln, NE location.
• Employees must be within traveling distance of Nebraska Community Blood Bank Lincoln office to go to the office for required department meetings and trainings.

Qualifications

• High School Diploma or Equivalent
• Minimum 1 Year Experience In Telemarketing And/or Customer Service
• Customer service training experience preferred

Skills

• Basic computer, typing skills, and math skills
• Accurate oral and written communication skills
• Persuasive sales skills
• Ability to read and interpret SOPs
• Ability to work independently and meet deadlines
• Willingness to follow direction
• Problem solving abilities

Benefits

• Comprehensive benefits (including medical, vision, dental, paid time off, and sick days)
• The opportunity to participate in a 403(b)-retirement plan with a generous employer contribution

Pay

The hourly rate for this position is $17.33/hr.

Schedule

Hybrid Mostly remote work, however the initial 1-2 weeks of training is in office at our Lincoln, NE location.

About the Role

Founded in 1968, Nebraska Community Blood Bank (NCBB) has served Nebraska and western Iowa for more than 50 years, delivering more than 60,000 lifesaving blood products annually to 25+ hospitals, EMS and healthcare partners. NCBB is part of New York Blood Center Enterprises (NYBCe), which spans 17+ states and delivers one million blood products to 400+ U.S. hospitals annually. NYBCe additionally delivers cellular therapies, specialty pharmacy, and medical services to 200+ research, academic and biopharmaceutical organizations. NYBCe’s Lindsley F. Kimball Research Institute is a leader in hematology and transfusion medicine research, dedicated to the study, prevention, treatment and cure of bloodborne and blood-related diseases. NCBB serves as a vital community lifeline dedicated to helping patients and advancing global public health. To learn more, visit ncbb.org. Connect with us on Facebook, X, Instagram, and LinkedIn.