Call Center Collections Supervisor

Overview & Responsibilities

In business for more than 70 years, Republic Finance is a trusted lender in over 250 communities across the United States. We specialize in flexible lending solutions and unparalleled customer service. Our mission is to achieve excellence for our team, customers, and performance, and we continually expand our offerings while promoting from within and giving back to our communities.

Responsibilities

• Lead, supervise, train, and coach collection agents in a centralized environment
• Achieve expectations regarding established monthly production and quality assurance goals
• Build and establish a high-energy team through daily engagement, focusing on communications, motivation, and team member development
• Drive accountability for key performance indicators (KPIs), ensuring targets are met or exceeded
• Analyze performance trends and operational data to identify opportunities, risks, and root causes impacting collections results
• Resolve customer and team member disputes and escalations effectively
• Organize and prepare daily work in line with management-set standards to ensure a prompt start to work each day
• Maintain a professional work demeanor and environment at all times

Requirements

• 3+ years of experience in a collections call center; management experience a plus
• Understanding of State and Federal Collection laws and regulations
• High School Diploma or equivalent; College degree preferred
• Understanding of dialer and telephony technology
• Strong sense of urgency and attention to detail
• Proficiency in Microsoft products (Word, Excel, PowerPoint)
• Excellent leadership traits, ability to motivate team members, and lead by example
• Strong verbal and written communication skills, including presentation skills
• Collaborate well with management, peers, and team members to improve processes
• Excellent customer service skills
• Professional attitude and demeanor
• Critical thinking and problem-solving skills
• Effective time management and prioritization skills
• Meet our acceptable standards for credit history, criminal background history, and pass a pre-employment drug screen
• No travel required

Benefits

• Competitive compensation and benefits package including:
• Health/Dental/Vision
• Paid Time Off (PTO)
• 401(k) and employer match
• Company-provided Life Insurance & Long Term Disability
• Additional benefits with Republic Finance, including:
• Employee of the Month Program
• Philanthropic support for charities like Juvenile Diabetes Research Foundation and the American Cancer Society
• Professional offices with a friendly team environment

Pay

Details TBD

Schedule

The Collections Supervisor role is in-office and requires flexibility to work the following schedule: Monday/Tuesday 8am-5pm, Wednesday/Thursday 12pm-9pm, Fridays 8am-5pm or 8am-12pm depending on your half-day Saturday rotation.