Call Center Supervisor

This is a Fully Remote Job About Our Client:The organization is a clinic based in Hallandale Beach, Florida, operating in the medical aesthetics, health and wellness, hair restoration, and alternative medicine sectors. It addresses client needs in these specialized healthcare areas by providing various treatment and wellness services aimed at improving patient health and appearance. About the Opportunity:The CALL CENTER SUPERVISOR leads the daily operations and performance of the new-client and existing-client teams within the call center. The role focuses on ensuring qualified clients attend their clinic visits by overseeing team activities, coaching staff, and managing workflows that drive client engagement and appointment completion. This position is essential for maintaining efficient communication between clients and the clinic to support overall service delivery. Responsibilities:Organize daily workloads, manage outreach queues, attendance, shift coverage, and handoffs.Supervise lead response, pre-appointment qualification, appointment booking, follow-up, confirmations, and no-show recovery.Manage existing-client scheduling, wellness recalls, reactivation, and approved promotional campaigns.Train and onboard operators; review calls and written communications; provide coaching and quality assurance.Track key performance metrics including lead-to-appointment and appointment-to-show conversions.Identify performance gaps and report root causes with corrective actions.Support recruiting and staffing coordination to address scheduling needs.Maintain accurate CRM records, dashboards, and reporting.Occasionally handle direct leads during absences or for training purposes. Requirements:Experience supervising call center, appointment-setting, customer service, or telemarketing teams.Ability to coach staff, manage attendance, and maintain reliable shift coverage.Practical experience with CRM systems, lead distribution, appointment workflows, and performance dashboards.Skill in interpreting conversion and show-rate data to implement improvements.Strong communication, organizational skills, accountability, and accurate reporting.Ability to work Miami-time schedule remotely with stable internet.Sound judgment handling confidential client information and following protocols.Experience in medical aesthetics, healthcare, wellness, appointment-based services, Zenoti, WhatsApp workflows, or multilingual teams is advantageous. Pay Range and Compensation Package:Fixed base pay of USD 6.00 per paid hour, with an estimated monthly base of approximately $1,247 based on 48 paid hours per week.Performance bonus based on monthly completed clinic visits, ranging from $0 to $2.00 per visit depending on monthly totals, with no upper cap on bonus earnings.Estimated total compensation at target performance (800 visits) is approximately $2,847 per month. Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note:TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.