Call Center Banking Specialist- Days

Banking Call Center Representative – inbound customer service role supporting a financial-services client. Shifts are 7:00 AM – 3:45 PM.

Responsibilities

• Answer inbound customer-service calls, emails, and chats
• Assist with credit-card and consumer-loan questions
• Handle fraud-related inquiries and authorizations
• Maintain checking, savings, and CD accounts
• Help members recover online credentials
• Complete account updates (authorized users, balance transfers, IRA changes)
• Document interactions clearly and accurately
• Escalate issues when needed and follow established procedures
• Meet service-level, quality, and attendance expectations

Requirements

• 1 year of customer-service experience (required)
• Banking, financial-services, call-center, insurance, or fraud experience (a plus)
• Call-center experience (preferred but not required)
• High-school diploma or GED
• Strong verbal and written communication skills
• Comfortable handling difficult conversations professionally
• Ability to multitask in multiple computer systems
• Typing speed of 20 WPM with 90 % accuracy
• Reliable attendance and willingness to work scheduled shifts
• Basic computer and troubleshooting skills

About Qualfon

Qualfon is a global provider of omnichannel customer-experience and business-support solutions. We support clients and their customers throughout the customer journey, offering call-center support, lead generation, and e-commerce fulfillment. Our mission is to help people pursue their total vocation by creating job opportunities and being the partner of choice for our clients.

Benefits

• Medical, Dental & Vision coverage with multiple plan options
• Telemedicine & Mental-Health support
• Paid Time Off (PTO) that grows with tenure
• 401(k) with company match
• Employee Assistance Program (EAP) with free counseling and wellness resources
• Company-paid life & disability insurance
• Tuition-free business degrees through Rochat School of Business for employees and eligible family members
• Voluntary benefits (accident, critical illness, hospital coverage, etc.)
• Additional perks: legal assistance, identity protection, pet insurance

Pay

$20.00 per hour