Call Center Associate / Telephone Operator Hospital

Location: Manhattan, NY

Pay: $25.00 per hour

Schedule

Shift is 2p–10pm; 5 days a week

About the role

We are seeking a dependable Telephone Operator / Communications Specialist to support a busy healthcare organization in Manhattan by managing incoming calls, emergency notifications, paging systems, and after-hours communications.

This is an outstanding opportunity for candidates with experience in hospital switchboards, telephone operations, call centers, reception, dispatch, or customer service.

Responsibilities

• Operate the AMCOM telephone operator workstation to answer, route, and place internal and external calls.
• Initiate overhead, radio, and computer paging accurately and efficiently.
• Maintain and update on-call schedules within the AMCOM system.
• Process physician answering service messages for evening, overnight, and weekend staff.
• Respond to emergency communications including medical emergencies, fire alerts, bomb threats, and disaster notifications.
• Follow emergency notification procedures and document all emergency events.
• Assist with pager programming, testing, troubleshooting, and battery replacement.
• Receive and process after-hours telecommunications trouble calls.
• Perform administrative duties including message delivery, data entry, inventory support, and related clerical tasks.
• Respond to TTY communications for hearing-impaired callers when necessary.

Requirements

• High School Diploma or GED required.
• Previous experience as a telephone operator, hospital switchboard operator, call center representative, receptionist, dispatcher, or in healthcare communications is preferred.
• Strong customer service and communication skills.
• Excellent computer, multitasking, and data entry abilities.
• Ability to remain calm and professional during emergency situations.
• Strong attention to detail and organizational skills.

Benefits

• Stable opportunity with a respected healthcare organization.
• Fast-paced, team-oriented environment.
• Play a vital role supporting hospital operations and emergency communications.
• Great opportunity for candidates looking to grow their healthcare career.