Call Center Associate

About the role

A top national law firm is seeking a polished, professional, and compassionate individual to join the Cherry Hill, New Jersey office. This is an excellent opportunity for individuals who thrive in customer-facing roles and are passionate about delivering exceptional service while helping people during important moments in their lives.

Responsibilities

• Serve as the first point of contact for prospective clients over the phone.
• Answer inbound calls with professionalism, empathy, and confidence.
• Gather and document information accurately and efficiently.
• Provide outstanding customer service while maintaining confidentiality.
• Schedule consultations and direct callers appropriately.
• Build rapport quickly and create a positive experience for every caller.
• Maintain accurate records using internal systems.
• Collaborate with attorneys and support staff to ensure seamless client service.

Requirements

• High School Diploma required; Bachelor's Degree preferred.
• 1 year of experience as a Bank Teller, Personal Banker, Waiter, Waitress, Restaurant Server, Customer Service Representative, Front Desk Associate, Receptionist, or Call Center Representative.
• Outstanding verbal communication skills with a polished, articulate, and professional phone presence.
• Experience handling high-volume inbound calls.
• Proven ability to provide white-glove customer service.

Schedule

• Wednesday - Sunday: 4:00 PM - 12:00 AM
• Saturday - Wednesday: 4:00 PM - 12:00 AM

Hourly rates and/or salaries may include total compensation packages such as bonuses and fringe benefits.