Call Center Assistant (Bilingual Spanish)
Honor Community Health · Pontiac, MI · 3 wk ago
On-siteAdministrative$50k/yrFull-time
About the role
The full-time, non-exempt Call Center Assistant I supports patient care by answering calls, scheduling appointments, addressing patient questions, and routing calls appropriately. They act as a liaison for Honor Community Health (HCH) centers and clinical teams and provide language services to non-English speaking patients.Responsibilities
- Answer calls and address patient inquiries
- Schedule appointments and manage appointment calendars
- Provide language services to non-English speaking patients
- Act as a liaison between HCH centers and clinical teams
- Maintain strong internal and external relationships
Requirements
- High school diploma or equivalent
- Two years of experience in front-line customer service or a similar call center position
- Experience working in a healthcare setting preferred
- Strong computer skills, including knowledge of Microsoft Office
- Experience in using Electronic Medical Records preferred
- A flexible and positive attitude
- Ability to work in a fast-paced environment
Qualifications
- Competitive Wages
- 401k with company match
- Medical, Dental, and Vision insurance
- Employer-paid life insurance
- Employer-paid short-term and long-term disability insurance
- 4-6 weeks paid time off for full-time employees
- Paid time off for part-time employees
- Paid holidays and floating holidays
- Paid bereavement leave
- Parental leave
- LifeMart discount program for all employees
- Continuing Medical Education (CME) allowance for clinicians
- Free malpractice insurance
- Licence reimbursement
- Free employee assistance program
- Public Service Loan Forgiveness for all full-time employees
- National Health Service Corp (NHSC) for licensed health care providers offering up to $50,000 towards student loans
Benefits
- Public Service Loan Forgiveness to all Full-Time Employees
- National Health Service Corp (NHSC) for licensed health care providers offering up to $50,000 towards student loans