Call Center Analyst/Help Desk Analyst - Dauphin County, PA/On-Site

Role Description

The Help Desk Analyst is responsible for:

• Taking calls and assisting users with logins, resets, and application assistance.
• Escalating issues to tier two when necessary.
• Using technical databases and researching problems.
• Coordinating changes, upgrades, and new products to ensure system compatibility.
• Providing accurate and timely answers to general and administrative environment questions.
• Reporting time spent on all work activities.
• Maintaining quality standards.
• Working in a team environment.
• Completing assigned tasks.
• Holding strong communication skills, both written and spoken.

Qualifications

• High school diploma or equivalent.
• Experience in a help desk or call center environment preferred.
• Strong customer service skills.
• Basic knowledge of computer software and hardware.
• Ability to work flexible hours, including evenings and weekends.

Skills

• Excellent verbal and written communication skills.
• Problem-solving abilities.
• Technical troubleshooting skills.
• Ability to work independently and as part of a team.

Pay and Schedule

Pay rate: $16/hr.

Work schedule: 5 days in the office and 5 days telework, with options for shift preferences (8AM-4:30PM or 8:30AM-5PM).