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Jobs · OTHR · Wisconsin

Call Center Agent - WI - Full-Time - Monday-Thursday 10:30am-8pm and Saturdays 9am-1pm

Versiti Blood Center of Wisconsin · Milwaukee, WI · 1 mo ago
OTHR$16.39/hrFull-time

Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, enable life-saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise.

About the role

We’re hiring Call Center Agents in Milwaukee who want to build customer-service skills, grow their careers, and work in a positive, team-focused environment. This position requires in-office and remote days (not fully remote) and offers stable, predictable hours with bi-weekly pay, paid training, and growth opportunities.

Responsibilities

  • Make outbound calls encouraging current blood donors to schedule appointments
  • Use computer systems to document information
  • Provide friendly, professional service on every call
  • Follow clear processes and training to support blood donor needs
  • Adhere to work schedule and meet productivity, quality, and service level goals
  • Provide compelling messaging to donors to influence blood donation
  • Convert donors into appropriate donation types based on eligibility
  • Answer donor questions, requests, and concerns via phone and text
  • Recruit new donors by asking existing donors for family/friend referrals (pledge)
  • Educate and motivate donors to schedule their next donation appointment
  • Attend training and implement techniques/tactics taught into workflow
  • Maintain accurate donor information in profile
  • Ensure donor requests are carried out (e.g., opt-out of calling list, preferred contact method)
  • Participate in team projects as assigned
  • Demonstrate Versiti’s core values daily
  • Execute service recovery techniques to address donor concerns/complaints
  • Provide excellent customer service by always doing what is right for the donor
  • Advocate Versiti’s mission in the community
  • Perform other duties as required or assigned within the scope of this role
  • Understand and perform in accordance with all applicable regulatory and compliance requirements
  • Comply with all standard operating policies and procedures

Requirements

  • High School Diploma or equivalent required
  • 1-3 years customer service experience, preferably in a contact center environment
  • Excellent verbal and written communication skills
  • Ability to demonstrate sales techniques and overcome objections
  • Good attention to detail and accurate data entry skills
  • Results-oriented and ability to collaborate with management to meet individual goals
  • Ability to multi-task and proactively communicate progress/obstacles
  • Ability to perform in a team-oriented environment
  • Proficient computer skills (Microsoft Office) and ability to learn job-specific applications
  • Moderate to high level of experience working within a multi-channel contact center (social media, chat, email, text) helpful for advancement to Agent II role

Skills

  • Strong communication skills
  • Comfort using computers and learning new systems
  • Reliability and a positive attitude
  • Call Center experience helpful but not required

Benefits

  • Medical, dental, and vision plans
  • Paid Time Off (PTO) and holidays
  • Short- and long-term disability
  • Life insurance
  • 7% dollar-for-dollar 401(k) match
  • Voluntary programs and discount programs

Pay

$16.39/hr + shift differentials where applicable

Schedule

  • Full and part-time schedules available
  • Set shifts between 8am–8pm
  • Stable, predictable hours

Location: Milwaukee, WI – Position requires in-office and remote days.

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