Call Center Agent - MI - Full-Time - M-Th 11:30a - 8p and alternating Fri. 8a-4:30p / Sat. 9a-1p (Hybrid, not remote)

Responsibilities

• Make outbound calls encouraging current blood donors to schedule appointments
• Use computer systems to document information
• Provide friendly, professional service on every call
• Follow clear processes and training to support blood donor needs
• Work with a supervisor who’s invested in your success

Qualifications

• High School Diploma or equivalent required
• 1-3 years customer service experience, preferably in a contact center environment required
• Excellent verbal and written communication skills required
• Ability to demonstrate sales techniques and overcome objections required
• Good attention to detail and accurate data entry skills required
• Results-oriented / collaborates with management to meet individual goals required
• Able to multi-task and proactively communicate progress/obstacles required
• Able to perform in a team-oriented environment required
• Proficient computer skills (Microsoft Office) and ability to learn job-specific applications required
• Moderate to high level of experience working within a multi-channel contact center (social media, chat, email, text) – helpful in order to advance to an Agent II role required
• Must learn contact center-specific programs (HemaTerra) required