Call Center Agent - MI - FT - M-Th 8a - 4:30p and alternating Fri's 8a-4:30p / Sat's 9a-1p

Responsibilities

• Make outbound calls encouraging current blood donors to schedule appointments
• Use computer systems to document information
• Provide friendly, professional service on every call
• Follow clear processes and training to support blood donor needs
• Work with a supervisor who’s invested in your success

Qualifications

• Education: High School Diploma or equivalent required
• Experience: 1-3 years customer service experience, preferably in a contact center environment required
• Knowledge, Skills And Abilities: Excellent verbal and written communication skills required; Ability to demonstrate sales techniques and overcome objections required; Good attention to detail and accurate data entry skills required; Results-oriented / collaborates with management to meet individual goals required; Ability to multi-task and proactively communicate progress/obstacles required; Ability to perform in a team-oriented environment required; Proficient computer skills (Microsoft Office) and ability to learn job-specific applications required; Moderate to high level of experience working within a multi-channel contact center (social media, chat, email, text) – helpful in order to advance to an Agent II role required