Call Center Agent - Inside Sales Rep
A DAY IN THE LIFE OF A CALL CENTER AGENT - INSIDE SALES REP
As a Call Center Agent - Inside Sales Rep offering HVAC/Plumbing/Electrical solutions to customers. This is a phone-heavy position as you respond to inbound calls and make outbound calls.
- Follow up with customers where we quoted work and didn't sell in an effort to help them move forward and make sure they are getting 100% satisfaction.
- Maintain a sense of urgency to help solidify the close when speaking with customers.
- Promote our HVAC/Plumbing/Electrical services and resolve any objections to set firm appointments.
- Take pride in using excellent customer follow-up and lead management skills to help increase our sales and bring more profits to our company!
QUALIFICATIONS
- Experience in a sales or customer service role, commonly called rehash
- Proficiency with phone and email communication
- Drive to succeed and ability to take initiative with customers
While not required, experience working in a call center or performing phone sales or previous in-home sales experience is highly desired. You will work a rotating schedule. Multiple shifts are available from Monday-Friday or Tuesday – Saturday, hours will rotate, between 11 am-7 pm or 12pm – 8pm, varying shifts. (Ex. 7 am-4 pm or 9 am-6pm)
ABOUT PROFESSOR GATSBY'S HEATING & COOLING
We deliver first-rate HVAC services and products at affordable prices in Southern NJ and the surrounding cities, including Washington Township, Sewell, Turnersville, Glassboro, Clayton, Williamstown, Cherry Hill & Voorhees. Customer satisfaction is our first priority. We are the highest-rated company in the area because we take our time and do it right. Whether our residential customers need repairs to their existing heating and cooling systems or a completely new installation, we are here to meet their needs. We chose a professor for our mascot to signify accuracy, integrity, attention to detail, and expertise.
Our highly trained team loves what they do. We believe that if you don't love what you do, then you can't deliver the best service and value to your customer. Your heart must be in it. Our team focuses on continuing education so we can present our customers with the best options in the industry. We care about our team. We are growing fast and believe that if we invest in our team now, they will grow with us. We want to offer careers not just jobs.
ARE YOU READY TO JOIN OUR HVAC TEAM?
If you think this customer service job is a fit for what you are looking for, then applying is a snap. Just follow the instructions on this page. This entire application process should take you less than 3 minutes to complete. Good luck, and we hope to see you as our new Call Center Agent - Inside Sales Rep!
Location: 08091