Call Center Agent Caesars Sportsbook - Full Time (Tropicana Atlantic City)

Responsibilities

• Deliver a high level of service with every customer interaction
• Collaborate with other agents to share customer success stories
• Partner with cross-functional departments (retail, marketing, tech, etc.) to resolve customer issues
• Deliver on KPI's agreed upon by you and your direct supervisor
• Continual learning with hands-on training with other agents, leads, and management
• Deliver on the ultimate customer experience with every interaction (phone, email, etc.)
• Provide information to our customers about their account and transactions
• Be seen as a "thought leader" when it comes to resolving customer issues

Qualifications

• Previous experience in a high-volume, fast-paced call center is a huge plus
• You will need to successfully complete a background check, drug screen, and obtain a gaming license in jurisdictions where the business deems necessary
• You must be 21 years of age or older
• Excellent verbal and written communication skills
• Must be available to work nights, holidays and weekends
• Able to multitask and prioritize your work
• Able to handle complaints and difficult situations in a calm and patient manner

About the Role

Caesars Sportsbook is growing and offers opportunities for career growth for all team members. The business combines sports, sports betting, and technology, and the Customer Support Specialist plays a key role in ensuring customers can place bets and get paid when they win. The ideal candidate will thrive in a fast-paced environment and be committed to providing excellent service.

Benefits

Full-time employees are eligible for benefits after a waiting period, including medical, dental, vision, and a 401(k) plan. The company also provides an hourly wage of $18.00.