Call Center Agent

About the role

Perform a wide variety of customer service duties and inquiries via telephone, to assist customers with account information, problem resolution, research and product/service recommendations. Provide prompt and professional service to new and existing customers. Maintain and Enhance Customer Relationships. Position: Call Center Agent; Department: Call Center; Job Status: Full-Time; FLSA Status: Non-Exempt; Grade: 9; Reports to: Call Center Manager; Amount of Travel Required: No Travel; Location: Westfield, MA.

Responsibilities

• Deliver An Exemplary level of quality customer service in a positive welcoming manner and represents the voice of Westfield Bank via telephone/email by meeting/exceeding established customer service standards.
• Properly identify callers using the established telephone Customer Identification Procedures to include out-of-band questions.
• Assist call