Call Center Agent

About the role

You'll be the vital connection in handling maintenance requests with professionalism and efficiency. You'll be responsible for dispatching vendors or internal crews and tracking work orders, ensuring every task meets our high standards. Your efforts will span the entire request lifecycle, from the initial call to final client follow-up, playing a critical role in achieving client satisfaction and operational excellence.

Responsibilities

• Handle maintenance requests professionally and efficiently
• Dispatch vendors or internal crews as needed
• Track work orders to ensure they meet high standards
• Manage the entire request lifecycle from initial call to final client follow-up
• Play a critical role in achieving client satisfaction and operational excellence

Requirements

• Strong communication skills
• Organizational skills
• Problem-solving skills

Qualifications

• High school diploma or equivalent
• Experience in customer service or related field preferred

Skills

• Excellent communication skills
• Strong organizational skills
• Effective problem-solving abilities

Benefits

• Competitive pay ($15.50 - $18 hourly)
• Paid vacation
• Seven paid holidays
• Performance and referral bonuses
• Health insurance
• 401(k) matching

Pay

$15.50 - $18 hourly

Schedule

N/A