Call Center Agent

About the role

Suffolk Bus Corp. (“SBC”) is a family-owned transportation company located in Ronkonkoma, NY. SBC provides transit and special-needs transportation services throughout Suffolk County.

Responsibilities

• Provide exceptional customer service by answering calls in a clear, concise, and friendly manner.
• Work collaboratively with colleagues to ensure smooth call center operations.
• Absorb callers with bookings, cancellations, and trip verifications in accordance with ADA program policies and procedures.
• Remain sensitive to the needs of callers who may be visually impaired, hearing impaired, have cognitive challenges, or physical limitations.
• Resolve complex and multi-leg (round-trip) transportation requests.
• Demonstrate knowledge of Long Island, NY geography.
• Successfully complete periodic map testing throughout the year.
• Perform general office duties, including accurate data entry, as required.

Requirements & Qualifications

• Reliable transportation required.
• Ability to sit for prolonged periods of time.
• Strong command of the English language.
• Basic computer skills, including keyboarding.
• Flexible availability; operations run seven days a week.
• Ability to manage high call volumes while maintaining a professional and friendly demeanor.

Benefits

• Paid time off
• 401(k)
• Life Insurance

Pay

$19.25 per hour

Schedule

Part-time; varying shifts based on seniority