Call Center Agent

Location: Spokane, WA (In-Office)

About the role

Sound Telecom is hiring Part-Time Call Center Agents to assist callers during critical moments – from medical inquiries to locksmith requests. We handle inbound calls only; no sales or outbound calling required. No experience needed as we provide fully paid, hands-on training.

Responsibilities

• Handle incoming calls with a warm, helpful attitude.
• Take accurate messages, transfer calls, and/or relay key information.
• Use our call processing system to prioritize customer needs efficiently.

Requirements

• Friendly, upbeat, and professional communication skills.
• Strong English spelling and grammar.
• Basic computer proficiency and typing speed of 35+ WPM.
• Reliable attendance and strong work ethic.

Pay

Earn a premium rate of $21/hour by maintaining perfect attendance. This includes punctuality at the shift start, timely returns from breaks, and full shift completion. The base rate without perfect attendance is $18/hour.

Schedule

Part-Time, requires 1 weekend day (Sat/Sun) and holidays.