Call Center Agent

About the role

We are seeking a customer-focused Call Center Agent to handle inbound and outbound customer communications, coordinate appointments, and support customers throughout the service process.

Responsibilities

• Answer inbound customer calls and provide professional assistance
• Make outbound calls for appointment confirmations and customer follow-ups
• Accurately document customer interactions in company systems
• Provide information regarding company services and scheduling
• Escalate customer concerns to the appropriate department when necessary
• Collaborate with office staff to ensure timely customer support

Requirements

• Previous call center, customer service, or administrative experience preferred
• Excellent verbal communication and active listening skills
• Professional phone etiquette and customer-focused approach
• Basic computer skills, including Microsoft Office, email, scheduling software, and data entry
• Strong organizational and multitasking abilities
• Reliable and team-oriented