Call Center Agent
Jobot · Cincinnati, OH · 1 wk ago
On-siteCustomer ServiceFull-time
A bit about us
We are looking for qualified Life Insurance Call Center Agent's to assist current and prospective policyholders by providing information about life insurance products, processing policy changes, answering questions, and resolving customer concerns. This position will deliver exceptional customer service while ensuring compliance with company policies and insurance regulations.
Why join us?
- 401(k) matching
- Health insurance
- Paid time off
- Bonus opportunities
- Great Culture
- Work Life Balance
Job Details
- Key Responsibilities
- Answer inbound and make outbound calls regarding life insurance policies and services.
- Educate customers on life insurance products, coverage options, premiums, and policy benefits.
- Aid clients with policy applications, renewals, updates, cancellations, and beneficiary changes.
- Verify customer information and maintain accurate records in the company's CRM system.
- Resolve customer inquiries, complaints, and billing issues in a professional and timely manner.
- Process payments and explain payment options when necessary.
- Follow insurance regulations, company procedures, and privacy guidelines.
- Meet established performance metrics, including call quality, productivity, customer satisfaction, and attendance.
- Escalate complex issues to supervisors or specialized departments when appropriate.
- Stay current on company products, underwriting guidelines, and regulatory changes.
Qualifications
- A high school diploma or equivalent; an associate's or bachelor's degree preferred.
- Previous customer service or call center experience preferred.
- Experience in the insurance or financial services industry is an asset.
- Excellent verbal and written communication skills.
- Strong problem-solving and active listening abilities.
- Proficiency with computers, CRM software, and Microsoft Office.
- Ability to multitask in a fast-paced environment.
- A professional, empathetic, and customer-focused attitude.
Preferred Skills
- Knowledge of life insurance terminology and products.
- Ability to explain complex information in simple terms.
- Strong attention to detail and organizational skills.
- Sales or cross-selling experience is a plus.
Work Environment
- An office-based or remote call center environment.
- May require evening, weekend, or holiday shifts depending on business needs.
Pay
Details TBD
Schedule
Details TBD
Benefits
- 401(k) matching
- Health insurance
- Paid time off
- Bonus opportunities
- Great Culture
- Work Life Balance
Skills
Not specified
Benefits
- 401(k) matching
- Health insurance
- Paid time off
- Bonus opportunities
- Great Culture
- Work Life Balance
Skills
Not specified
Benefits
- 401(k) matching
- Health insurance
- Paid time off
- Bonus opportunities
- Great Culture
- Work Life Balance
Skills
Not specified
Benefits
- 401(k) matching
- Health insurance
- Paid time off
- Bonus opportunities
- Great Culture
- Work Life Balance
Skills
Not specified
Benefits
- 401(k) matching
- Health insurance
- Paid time off
- Bonus opportunities
- Great Culture
- Work Life Balance
Skills
Not specified
Benefits
- 401(k) matching
- Health insurance
- Paid time off
- Bonus opportunities
- Great Culture
- Work Life Balance
Skills
Not specified
Benefits
- 401(k) matching
- Health insurance
- Paid time off
- Bonus opportunities
- Great Culture
- Work Life Balance
Skills
Not specified
Benefits
- 401(k) matching
- Health insurance
- Paid time off
- Bonus opportunities
- Great Culture
- Work Life Balance
Skills
Not specified
Benefits
- 401(k) matching
- Health insurance
- Paid time off
- Bonus opportunities
- Great Culture
- Work Life Balance
Skills
Not specified
Benefits
- 401(k) matching
- Health insurance
- Paid time off
- Bonus opportunities
- Great Culture
- Work Life Balance
Skills
Not specified
Benefits
- 401(k) matching
- Health insurance
- Paid time off
- Bonus opportunities
- Great Culture
- Work Life Balance
Skills
Not specified
Benefits
- 401(k) matching
- Health insurance
- Paid time off
- Bonus opportunities
- Great Culture
- Work Life Balance
Skills
Not specified
Benefits
- 401(k) matching
- Health insurance
- Paid time off
- Bonus opportunities
- Great Culture
- Work Life Balance
Skills
Not specified
Benefits
- 401(k) matching
- Health insurance
- Paid time off
- Bonus opportunities
- Great Culture
- Work Life Balance
Skills
Not specified
Benefits
- 401(k) matching
- Health insurance
- Paid time off
- Bonus opportunities
- Great Culture
- Work Life Balance
Skills
Not specified
Benefits
- 401(k) matching
- Health insurance
- Paid time off
- Bonus opportunities
- Great Culture
- Work Life Balance
Skills
Not specified
Benefits
- 401(k) matching
- Health insurance
- Paid time off
- Bonus opportunities
- Great Culture
- Work Life Balance
Skills
Not specified
Benefits
- 401(k) matching
- Health insurance
- Paid time off
- Bonus opportunities
- Great Culture
- Work Life Balance
Skills
Not specified
Benefits
- 401(k) matching
- Health insurance
- Paid time off
- Bonus opportunities
- Great Culture
- Work Life Balance
Skills
Not specified
Benefits
- 401(k) matching
- Health insurance
- Paid time off
- Bonus opportunities
- Great Culture
- Work Life Balance
Skills
Not specified
Benefits
- 401(k) matching
- Health insurance
- Paid time off
- Bonus opportunities
- Great Culture
- Work Life Balance
Skills
Not specified
Benefits
- 401(k) matching
- Health insurance
- Paid time off
- Bonus opportunities
- Great Culture
- Work Life Balance
Skills
Not specified
Benefits
- 401(k) matching
- Health insurance
- Paid time off
- Bonus opportunities
- Great Culture
- Work Life Balance
Skills
Not specified
Benefits
- 401(k) matching
- Health insurance
- Paid time off
- Bonus opportunities
- Great Culture
- Work Life Balance
Skills
Not specified
Benefits
- 401(k) matching
- Health insurance
- Paid time off
- Bonus opportunities
- Great Culture
- Work Life Balance
Skills
Not specified
Benefits
- 401(k) matching
- Health insurance
- Paid time off
- Bonus opportunities
- Great Culture
- Work Life Balance
Skills
Not specified
Benefits
- 401(k) matching