Call Center Agent

What Makes You a Great Fit

• Previous customer service experience required; recent contact center, retail banking, or hospitality experience is preferred.
• Must be comfortable working in an open Contact Center environment with consistent noise, lighting, and temperature for extended periods.
• Strong communication skills with the ability to actively listen, ask questions, and convey information clearly and professionally.
• Demonstrated ability to handle a high volume of member interactions with patience, positivity, and accuracy.
• Comfort with technology, including the ability to navigate multiple systems, use online banking tools, and troubleshoot digital platforms with members.
• Strong problem-solving skills and sound judgment when handling member concerns and sensitive information.

Role In Our Mission

Deliver excellent service by answering inbound calls, actively listening to members, and resolving inquiries with professionalism and empathy.

Aid members with day-to-day banking needs, including account inquiries, online banking support, funds transfers, loan payments, debit card assistance, and more.

Promote FAIRWINDS products and services by identifying member needs and recommending solutions that support their financial goals.

Educate members on digital tools such as our mobile app and online banking platform to help them bank confidently and independently.

Maintain accurate and thorough documentation of member interactions using internal systems and follow up as needed to ensure resolution.

Meet performance goals related to service quality, productivity, and member satisfaction.

Uphold compliance and security standards by following policies, procedures, and guidelines to protect member information and credit union integrity.

Embrace the FAIRWINDS Way by consistently demonstrating our core values in every member and crew interaction.

About FAIRWINDS Credit Union

At FAIRWINDS Credit Union, Financial Freedom Happens Here. Headquartered in Orlando, we’ve proudly served members for more than 70 years.

Our mission - Changing members’ lives on the journey to Financial Freedom - guides every decision we make, and our vision is simple: Members financially free.

Through The FAIRWINDS Way, we foster a culture built on integrity, accountability, and teamwork.

We are also proud to be nationally endorsed by The Dave Ramsey Show as a trusted provider committed to financial wellness!

We are honored to be recognized as one of the Forbes 2024 Best-in-State Credit Unions and Orlando Business Journal’s Best Places to Work.