Call Center Agent

Led by dynamic owner Joe Gurrera (and his commitment to superior quality) Citarella has grown from a respected NYC fish market into a full-scale, Ultimate Gourmet Market with locations across New York City, the Hamptons, and Greenwich, Connecticut. A family-run business, we’re driven by a passion for great food. We delight customers with the finest selection of fresh seafood, prime, dry-aged beef, chef-prepared specialties and handcrafted pastries, international cheeses, imported groceries, and more. Join our team of seasoned professionals and become a part of the fabric of the New York food scene.

Responsibilities

• Respond promptly to internal customer inquiries, providing accurate and helpful information by leveraging available resources.
• Effectively handle and resolve internal issues, ensuring comprehensive follow-up with all involved parties to guarantee satisfaction.
• Process store orders, purchase orders, request forms, and other relevant applications efficiently and accurately.
• Manage and track store orders via the Accellos system, ensuring all orders are processed smoothly and in a timely manner.
• Print warehouse labels and signage as required, ensuring accuracy and proper handling.
• Log and route all incoming calls, documenting relevant information for reference and follow-up.
• Perform additional tasks and duties as assigned by management, contributing to team goals and operational efficiency.

Qualifications

• Strong verbal and written communication skills, with the ability to effectively convey information.
• Proficient in computer systems and software.
• High level of attention to detail, ensuring accuracy in all interactions and tasks.
• Excellent follow-up skills, with the ability to track and manage ongoing inquiries and issues.

Schedule

Friday: 1:00 PM – 10:00 PM; Saturday: Open availability (Call Center hours: 7:00 AM – 6:30 PM); Sunday: 1:00 PM – 10:00 PM; Monday: 1:00 PM – 10:00 PM.