Call Center Agent

Handle high-volume inbound and outbound calls for integrated electronic security and life safety solutions. Monitor alarms and security events, verify and triage incidents according to established protocols, and document all interactions accurately.

Key Duties

• Answer calls and provide timely, professional customer support
• Monitor alarm signals and security event alerts
• Verify incidents, assess severity, and route/escalate as required
• Follow defined procedures to support people, property, and assets
• Maintain detailed, accurate call and incident records
• Collaborate with monitoring and technical teams to resolve issues

Qualifications & Skills

• Strong communication skills and customer-focused professionalism
• Ability to follow protocols and handle high-volume call flow
• Detail-oriented documentation and accurate incident logging
• Strong situational awareness and sound judgment for triage
• Comfort working with security/monitoring processes and technologies