Call Center Agent

About the role

Boothe's Heating, Air, Plumbing & Electric is growing—and we’re looking for energetic Call Center Agents to be the voice of our company! If you thrive in a fast-paced, team-oriented environment and love delivering excellent customer service, this is the place for you. Our Call Center Agents handle both inbound and outbound calls, assisting current and potential customers while creating a professional, positive, and friendly experience every time.

Responsibilities

• Be the first impression for our customers by answering inbound calls with professionalism and care
• Make outbound calls to existing customers to schedule appointments and follow-ups
• Use proven call scripts while keeping conversations authentic and natural
• Accurately update and maintain customer records in our system
• Partner with dispatch and management to ensure smooth communication
• Book appointments at a high conversion rate
• Escalate customer concerns when needed
• Strive to meet and exceed productivity goals while maintaining top-tier customer service

Requirements

• Strong communication skills with a friendly, professional phone presence
• Ability to multi-task in a fast-paced environment
• A positive, team-oriented attitude with a passion for helping people
• Self-motivated, goal-driven, and eager to learn

Benefits

• Competitive Pay & Bonuses $16-$17/hr + performance incentives
• Time for You 2 weeks PTO + 7 paid holidays (including your birthday)
• Health & Wellness 50% company-paid health, dental, and vision insurance for you and your family
• Future Planning 401(k) with company match
• Security Life Insurance, Short- & Long-Term Disability
• Career Growth Ongoing paid training and coaching to help you succeed
• Culture A supportive, high-energy, fun environment where wins are celebrated

We’re more than just a call center—we’re a team that supports each other, celebrates success, and takes pride in keeping our customers happy.