Call Center Agent

About the role

Serves as the first line of contact for Big Bear Mountain Resort guests. Agents primary responsibility is to book products in advance of guests upcoming visit and field inquiries regarding Big Bear Mountain Resort. Special attention to first time visitors and guests with complex requests requiring agent to have specific resort knowledge and attention to detail. Agents may also be tasked with outbound sales campaigns and other special products as needed.

Qualifications

• Have a high school diploma or general education degree (GED)
• Must have a calm and collective demeanor, especially during challenging calls
• Excellent customer service and verbal communication skills required
• Capacity to read understand, and comply with documents such as guest policies and procedure manuals
• Ability to work well under pressure and maintain accuracy
• Ability to interact comfortably, enthusiastically, and professionally while advising customers on specific products and area knowledge

Skills

• Experience with Microsoft Word, Excel, and other Windows-based applications preferred
• Sales and/or reservation experience preferred

Schedule

Able to work flexible schedule, including weekends and holidays.

Pay

Starting wage between $19.00/hr. – $20.88/hr. depending on experience.

Benefits

• Free season pass
• Lift tickets for friends & family
• Free skiing at other Alterra Mountain Company owned resorts (excluding CMH Heli-Skiing & Summer Adventures)
• Discounted lift tickets at Ikon Pass partner resorts
• Retail and Rental discounts
• Food & Beverage discounts
• Free staff ski/snowboard lessons
• Exclusive employee and family events
• Free local bus pass: mountaintransit.org
• 401(k) savings plan
• Employee Assistance Programs
• Sick Pay
• Career positions offer additional benefits