Call Center Agent
About the role
The Call Center Agent will serve as the primary point of contact for patients and their families within a busy medical clinic environment. They will manage a medium volume of calls daily while utilizing the eClinicalWorks software to accurately document and address patient needs. This role requires strong multitasking capabilities, attention to detail, and excellent communication skills to provide efficient, empathetic service in a fast-paced setting.
Aegis Medical Group is a growing healthcare organization with 18 locations throughout Central Florida. We provide high-quality primary care services and specialty care. We are committed to delivering exceptional patient care while investing in our employees through career growth, teamwork, and a supportive work environment. Join a team that is making a difference in the communities we serve every day.
Responsibilities
- Handle incoming calls with professionalism and empathy
- Accurately document patient phone calls using eClinicalWorks
- Enter and maintain patient data and records efficiently
- Communicate effectively with patients, families, and medical staff
- Resolve patient inquiries and problems promptly
- Manage multiple tasks simultaneously in a fast-paced environment
- Ensure timely follow-up on patient requests and concerns
- Maintain precise record keeping in compliance with clinic standards
Qualifications
- Experience working in a call center environment
- Previous experience in a medical clinic setting
- Proficiency with eClinicalWorks or similar electronic medical records systems
- Ability to multitask by talking to patients and typing simultaneously