Call Center Admin Team Lead for Collections Department

About the role

RAS LaVrar, LLC seeks a Call Center Admin Team Lead to join our dynamic and prestigious legal group's Collections Department. Our firm offers a comprehensive training program and a supportive, professional work environment.

Responsibilities

• Review and distribute stipulations, including follow-ups.
• Track and distribute collector agents' score cards.
• Monitor and review one-on-one coaching forms, including distribution.
• Aid the Call Center Manager with other duties as required.
• Develop a trusted relationship with customers, third parties, attorneys, representatives, realtors, etc.
• Address all internal, external, and client queries with professionalism.
• Receive, sort, and maintain organized records of mail received and postage sent out.
• Provide general administrative and clerical support.
• Maintain an extensive calendar of daily appointments, including meetings and room reservations.
• Track front desk office inventory and monitor general office equipment.
• Ensure the firm remains compliant with visitor entry and office security.
• Communicate the progress of accounts and their respective statuses within the collections pipeline clearly.
• Demonstrate exceptional listening skills and professionalism for collector and customer needs and circumstances.

Qualifications

• Customer service and pleasant manner.
• Profound data entry and computer skills, including proficiency in Microsoft Office applications.
• Problem-solving skills.
• Account documentation skills.
• Active listening skills.
• Attention to detail.
• Intermediate to advanced-level computer (Microsoft Office) and general office skills.
• Organize large volumes of information efficiently and effectively.
• Effective communication through both verbal and written electronic correspondence.
• Professionalism in attire, customer communication, and punctuality.
• Exceptional time-management skills and the ability to meet tight deadlines.
• Ability to work independently.

Preferred Qualifications

• Bilingual (English and Spanish).
• Prior call center and collector experience.

Qualifications Required

• High school diploma.
• Relevant experience may compensate for education.

Physical Functions

• Must be able to remain in a stationary position 50% of the time.
• Constantly operates a computer and other office machinery.
• Employee is regularly required to verbally communicate, listen, and give presentations as needed.
• Some walking and standing relative to interaction with other personnel and applicants.

Work Environment

• Works generally at a desk in a well-lighted, air-conditioned cubicle/office.
• Moderate noise levels.

Compensation

• Competitive Pay - commensurate to experience.
• Comprehensive training and mentoring programs.
• Paid time off.
• Paid holidays.
• Health Insurance, Life, Dental, Medical, Vision, Supplemental, 401k.

Shifts

• Days - Mondays to Fridays (on-site).
• Candidates can choose from:
• 8:00am to 5:00pm with 1 hour lunch
• 8:30am to 5:30pm with 1 hour lunch
• 9:00am to 6:00pm with 1 hour lunch

Benefits

• Equal Opportunity Employer.
• Comprehensive training and mentoring programs.
• Paid time off.
• Paid holidays.
• Health Insurance, Life, Dental, Medical, Vision, Supplemental, 401k.