Cake Wizard FT

About the role

To grow community through building guest loyalty and providing personal guest interactions that build genuine relationships with guests and result in a brand-aligned experience.

Responsibilities

• Provide polite, friendly greetings and interactions with all guests.
• Maintain and deliver the Show aspect of the Cakery by leading the rituals, including music, cake walks, and candles, with both adults and children.
• Actively engage guests through sampling and story-selling.
• Prepare product for sale (pricing, packaging and labeling).
• Maintain product level, quality and freshness.
• Perform bakery/Cakery clerk functions when needed.
• Maintain sanitation standards in the cooler, freezer, prep area and sales area.
• Clean work area.
• Communicate guest requests to management.
• Communicate temperature breakdowns to supervisor.
• Keep supply area neat, clean and tidy at all times.
• Maintain food safety standards including storage, cleanliness, sanitation and rotation.
• Use cake manual as reference material.
• Perform Cake Decorator functions as necessary such as icing cakes, writing on cakes, and other bronze level skills.
• Perform all other duties as assigned by management.
• Perform Front Porch duties to ensure “guest arrival” standard is maintained.
• Announce specials and sale info on the PA system.
• Assist in product receiving and storage.

Requirements

• Friendly, outgoing personality.
• Ability to work well with others.
• Ability to lift 25 lbs. consistently and 50 lbs. occasionally.
• Ability to read and understand information and direction.
• Effective communication, guest service and selling skills.
• Must be at least 18 years old.
• Ability to bend, kneel and stand for extended periods of time.