Cake Decorator, Pastry Chef - Full Time

Responsibilities

• Provide exceptional customer service and address needs of customers in a timely and effective manner.
• Will be cross-trained and work in multiple areas throughout the store, which may include cashiering.
• Process customer purchases, returns and credits.
• Ensure that all shelves and displays are properly stocked and front facing.
• Rotate products and remove out-of-date products.
• Maintain and support proper (Electronic Shelf Label) signage throughout the store.
• Be aware of new products and their placement.
• Ensure the highest retail standards are being met.
• Follow all 365 Standard Operating Procedures (SOPs).
• Participate in fiscal period and quarter end inventories.
• Communicate all pertinent information to leadership.
• Establish and maintain a collaborative and productive working relationship with Store Leadership, Team Leaders, Floor Leads, fellow Team Members, support partners, customers and vendors.
• Stay informed on all company and store level information from leadership.
• Model 365 by Whole Foods Market vision and goals.
• Have a level of knowledge/awareness of relevant competitors and industry trends.
• Complete all trainings and focus on increasing product knowledge. Maintain awareness of new products and promotions.
• Maintain a positive work environment.
• Use courteous and proper phone etiquette when answering the phones and pages.
• Follow and comply with all applicable health and sanitation procedures and adhere to safe work practices.
• Support overall store cleanliness and maintenance.
• Follow established food safety, organics, and cleaning and maintenance guidelines and procedures. Resolve all hazards or violations immediately.
• Work all shifts as scheduled.
• Attend all meetings as assigned by Leadership, including daily huddles.

Qualifications

• Basic computer skills
• Proactive problem-solver with excellent follow-through and listening skills
• Clear and effective communication style, both written and verbal
• Thorough knowledge of products throughout the store or the ability to learn them quickly
• Ability to follow instructions and procedures
• Skilled in working in a fast paced, evolving environment with a strong ability to effectively prioritize, multi-task and complete tasks in a thorough and timely manner
• Ability to build and maintain positive relationships with individuals in positions throughout various levels of the business
• Supports the 365 culture and is an example of Whole Foods Market’s Core Values
• Demonstrates responsibility and accountability in recognizing and accomplishing all tasks where there is a direct job responsibility
• Proven experience meeting all customer service expectations and standards when interacting with customers, vendors and fellow Team Members
• Able to perform the physical requirements of the job with or without reasonable accommodation
• Desire to be a part of a new, exciting brand