Cage Supervisor-Graveyard-Silver Legacy

Responsibilities

• Maintain strict confidentiality relative to financial information, operating systems, company policies and procedures, marketing plans, and employee and guest information
• Supervise all cage team members in the performance of their duties
• Evaluate team members on job performance
• Aid and advise other departments and company team members, as necessary, to assure the success of the cage and the company overall
• Ensure all company standard operating procedures, gaming regulations, federal regulations (Title 31 compliance) are being followed
• Administer disciplinary action as necessary

Qualifications

• Two to five years’ experience in cage operations or banking experience preferred
• Must be able to obtain a valid state gaming license
• Ability to communicate all events, promotional activities and facilities available to guests
• Maintain a fun and friendly attitude and provide for a safe and clean work environment
• High School diploma or equivalent

Additional Requirements

• Ability to stand for long periods of time
• Ability to perform assigned duties under frequent time pressure in an interruptive environment
• Casino environment exposed to bright lights, noise, changing temperatures and smoke which might include a boat and/or floating barge and hotel
• Mobile to include bending, reaching, prolonged standing and walking, accessing and lifting items from floor level to six feet high
• Normal sense of smell, touch, sound and vision range
• Eye/hand coordination and manual dexterity
• Work area is subject to variable temperatures
• May be subject to smoking environment and moderate noise

GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS

• Employee is required to meet and deliver our core values, service standards, and family style service.
• Patiently listen to guests and respond appropriately
• Provide exceptional customer service at all times
• Be courteous and respectful to all guests and colleagues

Performance Requirements

• Must have the ability to provide internal/external guests with service excellence
• Have excellent communication skills and observation skills
• Have an easygoing demeanor to ensure a fun and safe environment for our guests
• Above average speech – both speaking and reading/writing English
• Need excellent interpersonal skills