Cage Supervisor (7415)

About the role

This position supervises all cage activities and initiatives during the shift, balances the casino cage at the end of each shift, handles customer inquiries and complaints, and strives to deliver the Five Star Experience to guests and team members.

Responsibilities

• Provide outstanding customer service to guests and all other employees by exceeding our mission statement.
• Lead by example and carry out our Five Star Experience to Guests and all Team Members by fulfilling our Mission Statement, Service Promise and following department service standards.
• Continually coach and support Team Members to ensure they have the skills, tools and resources to successfully complete their jobs, including the delivering of the Five Star Experience expectations.
• Responsible for the operational functions of a department with direct emphasis on policy and procedures compliance, cash control, and protection of assets.
• Maintain security and accountability of company funds located in the cage during shift.
• Communicate with all departments as needed using professionalism.
• Aid customers and employees.
• Supervise cage cashiers to ensure their compliance with policies and procedures.
• Key control for cage and gaming commission.
• Conduct the investigation of any window overages or shortages and make the necessary corrections and forward a report to the Cage Manager summarizing the results of the investigation.
• Balance casino cage.
• Control cage main bank.
• Prepare daily reports.
• Follow established procedures and internal control policies.
• Ensure the budget for the department is monitored and adhered to.
• Prepare necessary data for the budget in area of responsibility.
• Develop, maintain and nurture a positive work environment.

Requirements

• High School Degree (or GED)
• Two (2) years (or equivalent) supervisory experience

Qualifications

• Must pass periodic random drug screens.
• Must be able to pass background suitability investigation.
• Must obtain a Tribal Gaming License.
• Must obtain all other applicable certifications and licenses.
• Must provide proof of eligibility to work in the United States within 72 hours of employment.

Physical Demands

• While performing the duties of this Job, the employee is regularly required to talk and hear.
• The employee is frequently required to stand; walk and sit.
• The employee is occasionally required to use upper extremities, including but not limited to, hands and fingers to handle, or feel; reach with hands and arms.
• They may be occasionally required to climb or balance, stoop, bend, push, pull, twist, kneel, crouch, or crawl.
• The employee must occasionally lift up to 40 pounds and/or push, pull up to 50 pounds.
• The employee is occasionally required use repetitive movements to complete tasks.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Employee may be occasionally required to work in low light conditions, and may be exposed to loud noise for extended periods.
• Work Environment
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Multiple locations.
• Some enterprises are open 24 hours per day, 7 days per week; therefore, you must be flexible to work any and all hours.
• Some enterprises are gaming facilities.
• Some enterprises are not a smoke-free environment.
• Surveillance cameras and audio equipment monitor the premises recording activity throughout most of the facilities on 24 hours per day, 7 days per week basis.
• Indian Preference Act
• The Twenty-Nine Palms Band of Mission Indians has a resolution on file with Human Resources to ensure that Indian Preference will be adhered to in the following order in accordance with IPA: Tribal Members Other Native Americans All other ethnic groups.

Benefits

Not specified.

Pay

Not specified.

Schedule

Not specified.