Cage - Main Bank

About the role

Valley View Casino & Hotel is a member of the winning team, recognized as one of San Diego's Best Places To Work by the San Diego Business Journal. Located in the Valley Center community, the casino reflects the proud heritage of the San Pasqual Band of Mission Indians, who have been a part of this community for generations. This position is within the Cage and Slot Department.

Responsibilities

• Maintain positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction.
• Greet guests in a courteous and caring manner using personalized service.
• Affix to performance standards, company policies and procedures, as they relate to the department.
• Assist various departments in counting gratuities.
• Verify all money drops and deposit money into appropriate accounts.
• Reconcile accounts.
• Pay out large jackpots.
• Facilitate the flow of information, by attending regularly scheduled departmental meetings.
• Held accountable, to a high degree, for the accuracy and thoroughness of departmental records and reports.
• Other duties as assigned by Director of Cage Operations and Cage Manager.

Requirements

• High School Diploma or GED equivalent.
• Excellent communication skills.
• Extremely numbers-oriented and computer-literate.
• Ability to speak and understand the English language.
• Ability to read and interpret documents such as instructions, guidelines, policies and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to work with mathematical concepts.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to use common sense understanding to interpret and carry an extensive variety of instructions in written, oral and/or diagram form.
• Must use good judgment when providing information to our guests.
• Responsible for maintaining a consistent, regular attendance record.
• Responsible for conducting all responsibilities in a professional and ethical manner.
• Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
• Must successfully pass a drug screening test.
• Be able to successfully pass applicable auditions or skill testing.

Qualifications

• Previous college courses in Banking, Financing or related area preferred.
• Ability to understand oral and verbal communication while using Valley View Casino & Hotel's communication tools which include but are not limited to radios, cell phones, and or email.

Physical Requirements

• Clear vision (close, distant, peripheral, and depth perception) is needed for navigating office and casino environments, reading and reviewing reports and policies, operating data processing equipment and other essential job functions.
• The Team Member is regularly required to talk and hear.
• The Team Member may be required to stand, walk, and sit and use hands to manipulate, handle, or feel.
• The Team Member is regularly required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and taste or smell.
• The Team Member must frequently lift and/or move 15 pounds up to 50 pounds.

Working Conditions

• The Casino is open 24 hours per day, seven (7) days per week; therefore, you must be flexible to work any and all shifts.
• The Team Member is usually subject to inside environmental conditions, which provide protection from weather conditions, but not necessarily from temperature changes.
• The Team Member is occasionally subject to outside environmental conditions and to wet and/or humid conditions.
• The noise level in the work environment is usually moderate. When on the casino floor, the noise level increases to loud.

Other Information

• Native American hiring preference applies.
• This job description does not list all the duties of the job. You may be instructed by management to perform other tasks or functions.
• You will be evaluated in part based upon your performance of the tasks listed in this job description and your ability to commit to the Standards of Excellence.
• Management has the right to revise this job description at any time.
• The job description is not a contract for employment.
• All team members are obligated to support and uphold the Valley View Casino & Hotel’s Standards of Excellence as outlined in the Team Member Guide to Success.