Cage & Club Cashier

About the Role

The Cage and Club Cashier provides gracious, kind, and warm service to create a sense of Hometown Hospitality while ensuring strict adherence to internal control policies, state regulations, the Bank Securities Act, Title 31 Rules and Regulations, and the company’s Responsible Gaming Plan.

Responsibilities

• Safeguard company assets and adhere to all cage and club policies and procedures.
• Maintain accountability for all funds entrusted during an assigned shift.
• Foster teamwork by assisting co-workers with essential functions.
• Balance all money transactions and paperwork accurately.
• Meet attendance guidelines and adhere to regulatory, departmental, and company policies.
• Maintain confidentiality regarding player information.
• Handle guest financial and club transactions professionally.
• Monitor for fraud, forged/counterfeit currency, and/or vouchers.
• Balance all funds under responsibility and prepare reconciliation reports.
• Ensure cash inventory is well secured at all times.
• Issue free slot play (up to authorized limit) and food coupons to guests.
• Enter new Club memberships and perform data entry; promote Club membership.
• Conduct interactions in a gracious, kind, and warm manner that reflects the company’s core values of Fun, Friendly, and Community.
• Perform other duties as assigned.

Working Conditions

• Communicate effectively with team members, guests, and outside contacts.
• Work effectively in a fast-paced environment.
• Move around all work areas efficiently.
• Work long hours, including nights, weekends, and holidays.
• Spend extended time on your feet.

Requirements

• Must be 21 years of age or older.
• High school diploma or GED.
• Banking and guest service experience preferred.
• Friendly demeanor with strong public communication skills.
• Ability to work in an intense, fast-paced environment requiring high concentration.
• Positive and enthusiastic approach to all assignments.
• Essential attendance and punctuality.
• Clean, well-groomed, and professional appearance.
• Optimistic outlook with a proven track record in service excellence, attention to detail, and strong communication skills.

Regulatory and Compliance Responsibilities

• Attend required training sessions offered by the casino.
• Obtain required license(s).
• Perform duties in compliance with local laws and regulations.
• Ensure minors are not allowed to gamble, loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
• Knowledge of ordinances, regulations, laws, policies, and procedures related to the department.
• Understand the Property’s programs addressing problem gambling.
• Maintain an effective system of written policies, procedures, and internal controls for compliance with gaming regulations.
• Investigate exceptions, fraud, and potential violations, reporting them to appropriate management levels.
• Report any acts of wrongdoing by staff members.