Cage Cashier Supervisor - Full Time (Planet Hollywood LV)

About the role

The Cage Cashier Supervisor is responsible for protecting company assets, offering high levels of service to guests, and maintaining customer information with the highest standards of confidentiality.

Responsibilities

• Accurately handles customer exchanges for chips/cash equivalents for cash, cash checks, exchange foreign currency, and all other associated Cage/CR functions.
• Communicate with appropriate personnel concerning customer credit information.
• Handles Pit fills/credits, Marker/FM accountability, Cashiering Bank accountabilities with ease.
• Explain and communicate current casino programs and promotions to players.
• Cage Marker issuance/redemption and Front Money Deposits/Withdrawals
• Avoid Title 31 and all other AML regulations
• R/S ticket redemptions
• Answer telephones
• Travelers checks
• Wire transfers
• Casino Credit Applications
• Chip redemptions
• Check Cashing and Credit Card Cash Advance
• Coupon redemption
• Fast Cash redemption
• Kiosks – Redemption/ATM, CR Card Reprint/Promo
• Numerous bank accountabilities
• Foreign currency
• Foreign chips
• Be proficient in comps, cash back, voids, new accounts, reprints and redeeming procedures.
• Understand values and support Caesars Rewards program and special events, promotions, and player programs.
• Issue comp. in accordance with department comp and guidelines.
• Ensure excellent guest service and demonstrate a sense of urgency while performing duties.
• Present oneself as a credit to the department and serves as customer service role model for other employees.
• Maintain attendance guidelines of the job and adhere to the departmental and company guidelines.
• Supervise and direct subordinate department staff.
• Monitor and track employee files and documentation.
• Evaluate employee performances, coaches and provides feedback.
• Provide assistance to other departments by answering all company emails and replaying in a timely manner.
• Able to adapt quickly to rapidly changing business levels.
• Effectively and enthusiastically communicate the benefits of the customer loyalty program and offers Caesar’s Reward Visa to every guest.
• Cross sells property events (shows, promotions, etc.) and amenities (hotels, restaurants, etc.).
• Collaborates with work group and all support departments to ensure player satisfaction.
• Communicates all relevant information to co-workers and management to maintain consistency and avoid potential problems.
• Ensures integrity and confidentiality of all customer data.
• Complies with all state, federal and regulatory policies and procedures.

Qualifications

• Must be 21 years of age or older.
• High School Diploma or equivalent preferred.
• Minimum of 1-2 years supervisor experience required.
• Computer experience (WORD, EXCEL, PowerPoint, etc.) necessary for data entry and able to type 35 words per minute.
• Ability to communicate with all levels of management in a clear, friendly, and confident manner.
• Must be able to get along with fellow team members and work as a team.
• Must present a well-groomed appearance.
• Must be self-motivated and be able to handle more than one function at a time by being well organized and dependable.
• Must be able to read, write, speak and understand English.
• Good mathematical and clerical aptitude for accurate record keeping.
• Excellent customer service skills.
• Able to obtain/renew all government required licenses or certification, specifically a Nevada Gaming license.