Cage Cashier Supervisor

About the role

Under the direction of the Cash Operations Manager, the incumbent is responsible for the direct supervision of cashiering functions. Must adhere to the Seminole Tribe's Policies and Procedures. Manages cage inventory to include chip bank, main bank, check bank, front window and booth inventories.

Responsibilities

• Deals directly with customer concerns/complaints as required within jurisdiction.
• Ensures all regulatory requirements are followed.
• Interviews, hires, trains, schedules, appraises and supervises all directly assigned personnel.
• Promotes positive public/employee relations at all times.
• Maintains a clean, safe, hazard-free work environment within area of responsibility.
• Performs all other related and compatible duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Ability to read and write short memos.
• Strong communication and interpersonal skills.
• Ability to add, subtract, multiply and divide by fractions, whole numbers, and decimals.
• Ability to calculate interest, commission, and percentages as it applies to job functions.
• Excellent interpersonal skills to effectively work with staff as well as patrons.
• Required to become proficient with department specific computer programs.

Education and experience

• High school diploma or GED required.
• One (1) to two (2) years of related experience or an equivalent combination of education and experience.
• One (1) year of cage, banking and/or cashiering experience.
• One (1) year of supervisory experience.

Language and mathematical skills

• Ability to read and understand all Seminole Tribe of Florida policies and procedures.
• Must be able to communicate effectively with guests, team members and management in English, specific to position duties and responsibilities.
• Must be able to complete standard Seminole Tribe of Florida forms and reports.
• Must possess basic mathematical skills to include ability to add, subtract, multiply and divide specific to position responsibilities.

Work environment

• Regularly required to stand, walk, and demonstrate high-mobility for a majority of the shift.
• Regularly speak and listen to internal and external customer directions or orders in an atmosphere of varying background noise.
• Transit across surfaces that may alternate between carpeted and hard surfaces; walk through slippery surfaces and/or sloping floors or stairs.
• Use hands to finger, handle or feel small objects such paper or cloth; and reach with hands and arms overhead and from side to side.
• Specific vision abilities required include close, distance, color, peripheral vision and depth perception.
• Will often transit between brightly lit and dimly lit areas, including flashing lights and computer or TV screens.
• Requires bending, lifting and carrying supplies and equipment up to 20 pounds; will be required to use, push and pull wheeled hand-carts or other equipment weighing in excess of 100 lbs.
• Will regularly bend, stoop, kneel, and twist at the waist.
• May occasionally be exposed to bodily fluids, pet or service animals, and strong odors.
• Will regularly be exposed to tobacco and other second hand smoke.
• May occasionally use de-escalation techniques to resolve customer conflict.
• Will be required to assist in customer evacuation in case of emergency.

Hiring preferences

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.