Cafe Team Member - Multnomah

Grand Central Bakery ignited a bread revolution in 1989 by introducing rustic artisan loaves to Northwest tables. Values are at the heart of our company and sustainability touches everything we do—from where we buy ingredients to how we care for our employees and invest in our communities. A Certified B Corporation, Grand Central Bakery is part of a global movement of organizations using business as a force for good.

About the role

Cafe Team Members are passionate about preparing and serving delicious food and drink to a community of loyal customers. This role is an integral part of the efficient, enthusiastic team that makes Grand Central Bakery’s vibrant cafes such wonderful spaces. The Cafe Team Member supports a welcoming café environment, delivers outstanding customer service, and works any shift or station for which they are trained.

Responsibilities

• Proficient on Point-of-Sale System
• Serves bread and pastry to customers while ensuring both meet GCB specs
• Makes and serves all sandwiches according to GCB specs—including during a rush
• Makes and serves all coffee and espresso drinks according to GCB specs—including during a rush, and is proficient at latte art
• Displays product knowledge of all items on our menus
• Regularly works the duties of multiple shifts, including Retail Open, Retail Close, and Mid/Swing shifts
• Maintains a clean cafe environment: bussing, washing dishes, and executing all necessary café cleaning tasks
• Has a "pitches in" mentality, volunteering with duties or helping others
• Adheres to proper cash handling procedures and standards with a high level of accuracy
• Uses checklists and training documents to become competent and proficient with cafe systems
• Works in accordance with the mission, vision, and values of Grand Central Bakery
• Works collaboratively with a team and communicates respectfully and professionally with teammates
• Delivers excellent customer service—follows the 3 steps to great service at all times
• Commits to creating an anti-racist organization by actively opposing racism and promoting racial tolerance
• Supports a culturally inclusive environment through language and conduct of mutual respect and critical self-reflection
• Demonstrates efficient, correct, and safe work procedures
• Follows all safety requirements, training, and instructions
• Notifies manager of any potential workplace hazards
• Promptly reports all injuries, big or small, sustained at work

Requirements

• Must be at least 18 years old
• Ability to read, write, and speak English required
• Maintains a valid Food Handler's Card at all times and follows health department guidelines
• Must demonstrate regular attendance by coming to work on scheduled working days and being on time
• Must be able to work weekends and holidays as needed
• HS diploma/GED preferred
• Basic math skills required
• Must display professionalism and personality with customers
• Stays thoughtfully busy at all times, regardless of customer flow

Skills

• Customer Orientation
• Team Player
• Mission Focus
• Drive and Energy
• Informal Communication
• High Standards
• Composure
• Positive Impact
• Self-Objectivity
• Change Agility

Tools and Equipment Used

• Serrated knife
• Espresso machine
• Point of Sale (POS)
• Soup Warmers
• Bread slicer
• Dishwasher
• Sandwich grill

Physical Requirements

Frequency: S = Seldom (1-10%), O = Occasional (10-30%), F = Frequent (30%-70%), C = Constant (Over 70%)

• Sitting: S
• Standing: C
• Walking: C
• Hearing: C
• Seeing: C
• Lifting: F – 20 lbs.
• Carrying: F – 20 lbs.
• Climbing Stairs/Ladders: O
• Bending/Twisting at waist: F
• Kneeling/Squatting: O
• Crouching/Kneeling: O
• Crawling: S
• Reaching above shoulder: O
• Repetitive Arm/Hand Motion: C
• Handling/Grasping: C
• Fine Finger Manipulation: C
• Pushing/Pulling: O – 100 lbs.

Environmental Conditions

• Works in a building containing a bakery, constantly exposed to wheat flour dust and other grain dusts (rye, corn, oat)
• Requires standing 100% of the shift
• Loud café environment with frequent interruptions

Pay

This position pays $17.65 per hour plus tips. Tips average $7.00 - $9.00 per hour. Non-exempt, overtime eligible.

Schedule

Part-time role. Schedule flexibility, including days of the week and time of day, is required. Ability to work weekends is required.