Cafe Supervisor

Cafe Supervisor Job Summary

The Café Supervisor is responsible for supporting the day-to-day operations of the Urban Café while working alongside team members in a hands-on capacity. This role actively participates in food preparation, service execution, and guest interactions while providing on-shift leadership, guidance, and support to ensure a high-quality guest experience. The Café Supervisor helps maintain operational standards, supports team training, and assists with scheduling and inventory processes, all while contributing directly to café operations during assigned shifts.

Key Responsibilities

• Prepare, cook, and serve food and beverages in accordance with brand standards
• Deliver excellent guest service, including order assistance, issue resolution, and follow-up
• Maintain food quality, presentation, and service standards consistently
• Maintain cleanliness, sanitation, and safety standards at all times
• Address and escalate guest concerns as needed

Team Support & On-Shift Leadership

• Provide direction and support to team members during assigned shifts
• Aid in training new hires on café procedures, food preparation, and service standards
• Lead by example in punctuality, professionalism, and adherence to company policies
• Support a positive, team-oriented work environment

Operational Execution

• Assist with inventory management, including receiving, storing, and rotating products
• Support ordering and maintaining appropriate product levels
• Execute daily operational checklists and ensure completion of required tasks

Skills and Qualifications

• High school diploma or equivalent required
• 2–4 years of food & beverage or hospitality experience required
• Previous leadership or shift lead experience preferred
• Food Handler/ServSafe certification (or ability to obtain within 30 days)
• Strong communication and interpersonal skills

Additional Requirements

• Ability to work in a fast-paced, high-energy environment
• Comfortable working in a hands-on role for the majority of the shift
• Ability to stand for extended periods and lift up to 55 lbs
• Availability to work days, nights, weekends, and holidays as needed
• Ability and willingness to hold oneself accountable for high personal standards of conduct and professionalism
• Serve as a role model by demonstrating and upholding Urban Air policies and standards