Cafe Supervisor

Responsibilities

• Establish and maintain a culture of regularly engaging with all guests.
• Help establish and maintain and train all service standards and systems.
• Affirm that all service staff adheres to the same engagement expectations as defined above.
• Understand and follow through with excellent service recovery practices.
• Accurately operate the cash register.
• Receive and direct telephone calls including accurate message taking.
• Prepare and create smoothie and espresso beverages.
• Prepare foods offered in the Cafe.
• Stock supplies, products, and utensils throughout the Cafe.
• Ensure daily tasks are completed by each cast associates, including but not limited to: cleaning tasks, warm-ups & special projects.
• Bus tables and maintain the cleanliness of the eating areas.
• Serve in the lead capacity when other Food & Beverage management is not present.
• Assist in the training of other Associates.
• Affirm that all service standards and operating procedures are adhered to at all times.
• Affirm that all product quality control standards are adhered to at all times.
• Affirm that all food and beverages delivered to guests are of the highest quality standards.
• Follow up and report on any observed negative quality issues.
• Assist in various administrative duties as assigned by the Chef/Manager.
• Affirm that all Serve Safe practices are followed.
• Affirm that all equipment is in proper working order.
• Monitor and assure that all Food Worker’s Permits are current for all Café associates.

Qualifications

• Minimum 2 years Supervisor experience.