Cafe Shift Assistant

About the role

The Café Shift Assistant supports the day-to-day operations of Edmonds Café by providing consistent, high-quality customer service and ensuring café standards are upheld during each shift. This role is hands-on and service-focused, with responsibilities that include preparing coffee and beverages, assisting with food service, operating the point-of-sale system, maintaining a clean and safe workspace, and supporting opening and closing procedures.

Key Responsibilities

• Deliver excellent customer service by engaging with guests and responding to customer needs
• Operate the point-of-sale system, follow drink recipes, and prepare menu items including artisanal coffee beverages, beer, wine, and food
• Maintain cleanliness of the café, service areas, and workstations, including completing closing duties at the end of each shift
• Follow Edmonds Café operational policies and procedures, including payment handling, safety, and security standards
• Comply with all local, state, and federal health and sanitation regulations
• Follow café liquor license requirements and policies related to beer and wine sales, service, and consumption
• Aid in team leadership by assisting with opening and closing duties as scheduled, supporting training and onboarding of student workers, providing day-to-day guidance and support to student workers during shifts, and communicating shift updates and notes to management
• Support inventory and compliance needs to ensure smooth and efficient café operations
• Perform other duties as assigned

Qualifications

• Prior experience working in a cafe or restaurant environment
• Prior experience supervising or mentoring student employees or volunteers
• Access to reliable transportation
• RBS server certification is ideal, not required
• Strong customer service, interpersonal communication, and multitasking skills
• Experience with guest service standards, point-of-sale systems, and inventory processes preferred

Compensation and Benefits

• FLSA Status: Non-exempt, part-time (up to 20 hours per week)
• Pay range: $24 - $25 paid hourly, eligible for overtime
• Pay is commensurate with experience and qualifications
• This role is not eligible for group health benefits or retirement

Working Conditions

• This role regularly requires work on evenings, weekends, and some holidays
• Hours may vary from week to week depending on organizational needs
• The ideal candidate will be able to work flexible hours that include evenings
• This is a fast-paced environment with extended periods of standing or walking, up to 6-8 hours per workday
• In addition, I-House has stairs that you may need to climb often and quickly in this position

Application

Please apply by submitting an application on our website with: Resume A one-page cover letter outlining your qualifications for this position