cafe server

About the Role

This position is responsible for creating and serving food & beverages in the Café, maintaining Café cleanliness, and providing the highest level of customer service and hospitality.

Our Culture

Our unique culture is guided by our values and behaviors, which we call our "Code of Culture." This includes:

• Our Mantra: Respect The Past, Accept Responsibility, Pay it Forward.
• Our Actions We Live By:
  • Keep It Real. Always. We encourage open and honest discussions, courage to speak up, and navigating tough conversations with empathy and grace.
  • Think Ahead. Be An Owner. Be proactive, not reactive, and act like an owner of the business.
  • Stay Humble. Hustle Harder. Show up and do the hard work with a gritty, roll-up-your-sleeves attitude. Success is never about one person—we are part of a powerful team.
  • One Team. One Voice. Move as one united team with no limits to what we can accomplish.
  • Be Curious. Ask Why. Stay member-curious, seek to understand, and never settle. Ask questions to truly grasp the core of a matter.
• Pete's Promise: Service Forward, Ruthlessly Consistent, Do the Right Thing.

Responsibilities

• Greet customers as they enter and exit the Café.
• Create and serve food and beverage items.
• Promote daily specials and encourage upgrades to each order.
• Operate cash register, process payments through cash, credit card, or member account charges.
• Perform Café opening and/or closing duties, as required.
• Maintain a clean, safe work environment according to State and Local food safety standards.
• Understand and anticipate the needs of members and guests; provide exceptional customer service through attentiveness, careful listening, and follow-through.
• Communicate timely and follow up as appropriate.
• Actively participate in events, programs, meetings, and training.
• Represent the club in a professional manner through image, dress, communication, and immediate follow-through.

Requirements

• Minimum one (1) year of customer service experience (food service industry experience preferred).
• State Food Handler Certification.
• Responsible Beverage Service (RBS) state certification.
• Professional, friendly manner with excellent customer service attitude and abilities.
• Strong verbal communication and conflict resolution skills.
• Enthusiastic, responsible, and dependable team player.
• Self-motivated, takes initiative, and willing to acquire new skills.
• Well organized, detail-oriented, and maintains high cleanliness standards.

Skills & Knowledge

• Ability to read, understand, analyze, and interpret training manuals, professional journals, or technical procedures.
• Ability to effectively present information and respond to questions from children, managers, associates, members, and the general public.
• Ability to identify problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret technical instructions and deal with abstract and concrete variables.

Working Conditions & Physical Requirements

• Regularly required to stand for extended periods; use hands and fingers to handle or feel; reach with hands and arms; and talk and hear.
• Occasionally required to walk; stoop, kneel, crouch, or crawl; and taste or smell.
• Frequently lift and/or move up to 50 pounds.
• Specific vision abilities required include close vision, distance vision, and ability to adjust focus.
• Moderate noise level in the work environment.

Pay

Estimated base pay range: $21.30 per hour.

Benefits

• Club Membership.
• Competitive compensation.
• Discounts on club services and amenities.
• Continuing education opportunities.
• Community involvement programs.
• Paid time off (offered to full-time associates).
• Health insurance (offered to full-time associates).

*Full-time status eligibility starts at 25 average hours of work per week.

Schedule

Schedule varies and may require weekend, holiday, day, and evening hours.