Cafe Retail Sales Associate - HRC Nashville
About the Company
With venues in 74 countries, including 183 cafes, 27 hotels, and 12 casinos, Hard Rock International (HRI) is one of the most globally recognized companies. Beginning with an Eric Clapton guitar, Hard Rock owns the world's most valuable collection of music memorabilia, displayed at its locations around the globe. Hard Rock is also known for its collectible fashion and music-related merchandise and Hard Rock Live performance venues. HRI owns, operates, and franchises Cafes across Europe, Asia, and the Americas, as well as owns, licenses, and/or manages hotel/casino properties worldwide. Destinations include the company’s two most successful Hotel and Casino properties in Florida. In 2018, Hard Rock International was recognized as a Forbes Magazine Top Employer for Women and Land Operator of the Year at the Global Gaming Awards.
About the Role
The Retail Sales Associate (RSA) is the ultimate guide through the guests’ shopping experience. Hard Rock merchandise is a unique part of our business, which requires a special person to create the experience. As an RSA, you will assume the role of tour guide, communicator, entertainer, memorabilia curator, and musician (at heart).
Responsibilities
- Greeting guests.
- Answering questions - accurately and politely.
- Answering the phone.
- Making proficient sales transactions - using a point-of-sale system.
- Handling cash and other forms of payment.
- Maintaining proper cash drawer balances.
- Directing guests to areas/restrooms.
- Demonstrating impeccable product knowledge.
- Determining guests’ needs - by actively engaging them in 1-on-1 conversations and informing guests of product features & benefits.
- Suggestive selling - using proven techniques (i.e., related items, higher-quality items, transitional phrases).
- Maintaining a clean and organized store.
- Maintaining proper product stock levels – through retail pulls & inventories.
- Displaying Retail product – through HRC’s visual display standards.
- Performing opening, closing & side duties – cleaning glass, polishing brass, sweeping & vacuuming the floor, folding product, etc.
- Assuring the complete satisfaction of each and every guest.
- Creating memorable experiences.
- Entertaining guests to create “Raving Fans”.
Requirements
- Must be at least 19 years old.
Skills
- Remaining calm in a hectic, fast-paced atmosphere.
- Demonstrating a high level of organization, attention-to-detail, and a sense-of-urgency.
- Displaying a positive and outwardly friendly attitude toward guests.
Physical Demands
- Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time.
- Ability to sit for extended periods of time.
- Ability to make repeating movements of the arms, hands, and wrists.
- Ability to express or exchange ideas verbally and perceive sound by ear.
- Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
- Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.
- Ability to turn or twist body parts in a circular motion.
- Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
- Ability to travel via auto or airplane for long periods of time.
Additional Requirements
- Maintaining a well-groomed appearance (“having a plan”).
- Following all uniform guidelines.
- Practicing all general safety & sanitation standards.
- Recycling products, where possible.
- Maintaining HRC’s 5 core Values and Mission Statement.
Benefits
We offer a comprehensive benefits package that allows our team members to stay healthy, plan for their future, and maintain a healthy work-life balance. Benefits may vary with employment status. For a full list of Team Member Benefits, please visit our career site: www.gotoworkhappy.com/benefits.