Cafe Manager

About the role

We're looking for an enthusiastic, hands-on Café Manager to oversee the daily operations of our café. This role is ideal for someone who enjoys creating a welcoming atmosphere, leading a team, and delivering an outstanding experience for every guest. The Café Manager will be responsible for ensuring smooth day-to-day operations, maintaining high standards of food service and hospitality, and supporting the growth and development of café staff.

Responsibilities

• Oversee the daily operation of the café, including opening and closing procedures, food and beverage service, cleanliness, and overall appearance.
• Be an active presence on the floor, supporting team members and ensuring excellent service during busy periods.
• Address guest questions, concerns, and feedback in a professional and positive manner.
• Create and maintain a clean, organized, and welcoming environment for guests and staff.
• Train, coach, schedule, and develop café team members.
• Lead by example and jump in wherever needed to support café operations.
• Monitor sales, labor costs, food costs, inventory, and other operational performance measures.
• Manage product ordering and inventory levels to ensure adequate supply while reducing waste.
• Work closely with leadership to meet operational goals and support the café's financial success.
• Ensure compliance with all food safety, sanitation, health department, and company policies and procedures.

Requirements

• Strong leadership and team-building skills.
• Previous experience in café, restaurant, hospitality, or food service management.
• A passion for creating a positive guest experience.
• Excellent communication and problem-solving abilities.
• Ability to thrive in a fast-paced environment and adapt to changing priorities.
• Extensive knowledge of food safety and sanitation standards.

Qualifications

• Associate degree (or equivalent experience) in Hospitality, Foodservice Management, Business, or a related field.
• ServSafe Manager Certification required.
• Minimum of three (3) years of management experience in a café, coffeehouse, bakery-café, or retail foodservice environment.

Preferred Qualifications

• Culinary Arts degree.
• Four (4) or more years of management experience in a café or retail foodservice operation.
• Advanced POS and technology skills.
• Strong organizational, planning, and time management skills.